Privacy Policy

Last updated: February 2026

1. Introduction

DNBA Entertainment Ltd ("we", "our", "us"), registered at 5–9 Headstone Road, Harrow, England, HA1 1PD, is the data controller responsible for your personal data. We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use dnballstars.eu.

2. Information We Collect

When you register for presale access or purchase tickets, we collect your first name, last name, email address, phone number (including country code), and the show you registered for. We also collect anonymous usage data through analytics tools to improve our website.

3. How We Use Your Information

We use your personal information to:

  • Process ticket purchases and presale registrations
  • Send presale access links, ticket drop notifications, lineup announcements, and event updates via Email, SMS, and WhatsApp
  • Build custom and lookalike audiences on advertising platforms (Meta/Facebook, Instagram) to promote our events
  • Improve our website and services
  • Comply with legal obligations

We will only send you marketing messages via Email, SMS, and WhatsApp if you have given explicit consent by ticking the consent checkbox on our signup form. Each message will include instructions on how to opt out.

4. WhatsApp & SMS Communications

By consenting to receive WhatsApp and SMS messages, you agree to receive transactional and marketing messages from DnB Allstars to the phone number you provided. Messages may include presale access links, event reminders, lineup announcements, and promotional content. Message frequency varies. Standard messaging rates may apply.

You can opt out of WhatsApp messages at any time by replying STOP, or by contacting us at privacy@dnballstars.com. You can opt out of SMS by replying STOP to any SMS message.

5. Data Sharing & Processors

We do not sell your personal data to third parties. We share your data with the following trusted service providers who assist us in operating our services:

  • Klaviyo (email, SMS, and WhatsApp delivery)
  • Meta/WhatsApp (WhatsApp Business messaging)
  • Meta/Facebook (custom and lookalike advertising audiences)
  • Vercel (website hosting)
  • Payment processors (ticket transactions)

These providers act as data processors on our behalf and are bound by data processing agreements. Your data is processed within the EU/EEA or under appropriate safeguards (e.g. Standard Contractual Clauses) where transfers outside the EU/EEA occur.

6. Advertising Audiences

We may upload hashed versions of your email address or phone number to advertising platforms (such as Meta) to create custom audiences for event promotion or to build lookalike audiences. This data is encrypted during transfer and matched against existing platform users. You can opt out by contacting us at privacy@dnballstars.com.

7. Cookies & Analytics

This website uses cookies and similar technologies to analyse website traffic, personalise content, and serve targeted advertising. You can manage cookie preferences through your browser settings.

8. Your Rights

Under GDPR (EU) and UK GDPR, you have the right to access, rectify, or delete your personal data. You may also object to processing, restrict processing, or request data portability. To exercise these rights, contact us at privacy@dnballstars.com. We will respond within 30 days.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Presale registration data is retained for the duration of the event campaign and up to 12 months after the event for follow-up communications, unless you opt out or request deletion sooner.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have questions about this privacy policy or wish to exercise your data rights, contact us at privacy@dnballstars.com.